Refund policy
Kashstel Return & Refund Policy
Thank you for shopping at Kashstel. As an independent third-party reseller, we want you to be completely satisfied with your order.
1. Return Window & Eligibility
- You may request a return within 14 days of receiving your delivery.
- To be eligible for a return, items must be unopened, unused, in their original sealed packaging, and in the same condition as when received.
- Due to health and hygiene standards, opened food, beverage, or personal care products cannot be accepted for return.
2. Damaged, Defective, or Incorrect Items
We take great care in inspecting and packing products prior to shipment. If your order arrives damaged during transit, missing items, or incorrect:
- Contact us within 48 hours of delivery at hello@kashstel.com.
- Provide your Order Number along with clear photos of the damaged package or item.
- Upon review, we will issue a replacement item or a full refund for the affected item(s).
3. Return Shipping & Fees
- For standard returns (change of mind, no longer needed), the customer is responsible for return shipping costs or returning the item to our Mississauga fulfillment location.
- Return shipping fees are non-refundable unless the return is due to our error (e.g., incorrect item sent).
4. Order Cancellations
Orders may be canceled within 1 hour of placement or prior to dispatch. Once an order has been packed and handed over to the shipping carrier or driver, it cannot be canceled.
5. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed back to your original payment method within 3 to 5 business days.