Orders, adjustments & cancellations

Your card is authorized at checkout, and the final amount is captured after shopping. An authorization is a temporary hold, not a completed charge.

Unavailable items are removed or reduced before capture. We capture no more than the original authorization, and release the uncaptured remainder. Your bank controls how quickly released funds appear.

If your order is cancelled before capture, the authorization is cancelled. Contact orders@kashstel.com promptly if you need to change or cancel an order.

For damaged, incorrect or missing items, contact orders@kashstel.com with your order reference. We will review the issue and arrange an appropriate resolution. Statutory consumer rights are not limited by these terms.

Read package labels for ingredients and allergens. Product information may change; where information is missing, verify the physical package before consuming.